Guest Services Manager

About Us

Imagine a career where luxury and ambition intersect—this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, the exclusive Saadiyat Beach Club and Beaches, are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career-defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and your professional development.

About the Job

An opportunity has risen at Saadiyat Beach Club for Guest Services Manager. To produce a consistent, high-quality product. To supervise and ensure courteous, professional, efficient, and flexible service consistent with the Company’s Standards Policies & Procedures in order to maximize guest satisfaction.

Main Duties & Responsibi l ities:

• Responsible for smooth operations at the front desk and guest complaints at the valet area, pool, and beach.
• ⁠Ensuring that the team adheres to all club company standards, business conduct, and ethics, policies, and procedures including Health & Safety policies, Grooming Standards, punctuality, and attendance.
• Accommodate all members and guest requests accurately and efficiently.
• Responsible for training and development of team members.
• Ensure guest satisfaction at all times.
• Ensure that all pertinent information is provided to club members, guests, and employees
• Ensure that all communication with club members, guests, and employees is complete, accurate, engaging, and positive.
• Promptly, accurately, and consistently reports all club members' and guest incidents and solves them to the club members' and guests' satisfaction.

About you

• Caring, positive attitude towards guests and colleagues.
• Hospitality mindset.
• Upholds professional values, ethics, and standards of integrity.
• Have a strong eye for detail.
• Good level of English.
• Genuine interest in helping guests.
• Must possess high levels of integrity and maturity.
• Ability to work on weekends shifts .

Have what it takes to join our team?

The ideal candidate for this position will display the following attributes:

• High School (GED Education) or at least 2 full years as a cashier working in a multi-cultural in a 5-star hotel environment.
• Ability to handle large restaurants and guest volumes daily.
• Fluency in spoken and written English.
• Computer basic skills.
• HACCP awareness
• Other languages Arabic, French, German, Russian, and Chinese would be an added advantage.

About the Benefits

We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation, life insurance, and tips as well as exciting learning and development and career progression opportunities.