Hardware And Technical Support Engineer

Job Summary

We are seeking an experienced Hardware & Technical Support Engineer to manage, maintain, and troubleshoot our organization’s IT hardware and technical infrastructure. The ideal candidate will have a strong background in diagnosing and resolving hardware/software issues, providing timely technical support, and ensuring system reliability and performance. Also need the strong skill find and implement new technical thinks which company needs.

Key Responsibilities

• Install, configure, and maintain desktops, laptops,O365, Endpoint, DVR, NVR, servers, printers, networking equipment, and other IT Technical Items.
• Well knowledge in Remote access and Site to Site VPN( IPsec, SSL)
• Tele calling arranging( IP PBX sever and SIP connections).
• Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner.
• Perform preventive maintenance and regular system health checks to minimize downtime.
• Manage hardware upgrades, replacements, and asset tracking.
• Support operating systems (Windows, MAC, Linux) and application software as required.
• Basic Knowledge in Azure and cloud servers.
• Monitor and maintain network connectivity, switches, routers, and firewalls in coordination with the respective team.
• Provide technical guidance and training to end-users on hardware and software usage.
• Document support cases, troubleshooting steps, and solutions for knowledge sharing.
• Collaborate with vendors for warranty claims, replacements, and procurement of IT equipment.
• Ensure IT security standards, backup policies, and compliance requirements are met.

Qualifications & Skills

• Bachelor’s degree / Diploma in Computer Engineering + CCNA
• Minimum 3–5 years of proven experience in hardware maintenance and technical support.
• Strong knowledge of computer hardware components, Networking, peripherals, and troubleshooting techniques.
• Hands-on experience with OS installation, configuration, and patch management.
• Familiarity with networking protocols (TCP/IP, DNS, DHCP) and LAN/WAN troubleshooting.
• Experience with remote support tools.
• Excellent problem-solving, analytical, and communication skills.
• Certifications such as CCNA, Microsoft, or Cisco are an added advantage.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Experience:

• Firewall: 1 year (Required)

Work Location: In person