Head of Operations

#StayAllways

Who Are We?

NEW INN is a Proptech company dedicated to providing a fully digitalized experience for its guests, aiming to redefine next-generation hospitality. With a meticulous approach to ensuring complete customer satisfaction, NEW INN has been delivering exceptional service in Istanbul's most prestigious locations since its inception. The company remains passionate about expanding its reach across every corner of Turkey and continues to strive for delivering first-class service worldwide.

Who Are You?

• At least 7 years of experience in operations management, process optimization, or a related field,
• Experienced in managing operations for properties in multiple locations, with a strong background in coordinating and optimizing the management of serviced apartments or similar properties across different sites.
• Proven track record in managing cross-functional teams and improving operational efficiency,
• Strong knowledge of business operations, project management, and service delivery,
• Proficient in data analysis and performance tracking tools to measure operational success,
• Ladership skills with the ability to motivate, guide, and develop teams,
• Excellent communication skills, capable of collaborating with various departments and stakeholders,
• Strong problem-solving abilities with a focus on innovative solutions and continuous improvement,
• Experience in managing and optimizing both customer-facing and back-end operational processes,
• A detail-oriented, results-driven leader with the ability to work under pressure and meet tight deadlines.

What You Will Do?

• Oversee and manage daily operations across various departments, ensuring all processes align with New Inn's mission and service standards,
• Develop, implement, and continuously improve operational strategies to optimize efficiency and productivity,
• Collaborate with leadership teams across departments to ensure seamless communication and execution of projects,
• Monitor key performance indicators (KPIs) for operational success and implement corrective actions when necessary,
• Ensure high levels of customer satisfaction through operational excellence and by maintaining consistent service delivery standards,
• Lead and manage operational budgets, ensuring cost-effective processes without compromising service quality,
• Identify opportunities for process automation and innovation to improve operational workflows and reduce operational costs,
• Drive continuous improvement initiatives by leveraging data insights and feedback from both customers and internal teams,
• Manage the development and execution of long-term operational goals, ensuring alignment with overall company strategy,
• Ensure compliance with industry regulations and company policies in all operational processes,
• Oversee logistics, procurement, and supply chain management to ensure timely and cost-effective delivery of services.

What Do We Offer?

With the confidence of being a Great Place To Work certified company, we see our employees as our most valuable asset. We provide a fully optimized employee experience through development opportunities, a company culture based on collaboration and learning, a fun and productive work environment, work-life balance, special occasions, and success-driven benefits.

• We care about health – We enhance our employees’ well-being with supplementary health insurance, dietitian, and psychologist support.
• We care about family – We extend marriage leave to 5 days and paternity leave to 10 days. We also grant leave for a child's first school day and report card day, ensuring our employees can be there for their loved ones.
• We care about development – We offer all our employees opportunities for self-fulfillment and career growth, supporting their professional progress.
• We care about the work experience – We boost productivity with mobile and flexible working hours and provide an open and enjoyable office environment for the best experience.
• We care about special occasions – We strengthen our bonds by providing additional leave and rewards based on seniority and celebrating birthdays with a day off to make our employees feel valued.
• We care about success – We reward high performance with a quarterly bonus system.
• We care about motivation – We foster social interaction through company events and office treats.
• We care about experience – We offer our employees the unique opportunity to stay for free in our serviced apartments, allowing them to enjoy our premium hospitality services with their loved ones.

#NEWINNERSTOGETHER