Head of People & Culture

Description:

Head of People & Culture

Administration | Reports to: Chief Strategy Officer | Exempt

Why This Role Matters

People are the heart of Trax.

The Head of People & Culture doesn’t just support employees; you help shape how it feels to work here. This role builds a culture where people feel trusted, connected, and excited to be part of something that matters.

What You’ll Do

Foster a culture where employees feel valued, supported, and are proud to be part of something larger than themselves.
Partner with senior leadership to design people solutions that work for employees and support business needs.
Own the full employee journey: from hiring and onboarding to growth, performance, and succession.
Lead and manage our training department with a strong focus on leadership development.
Design clear and compliant policies and procedures that create consistency and fairness across our credit union.
Manage and administer our benefit programs and retirement plans.
Assist leaders in navigating personnel issues thoughtfully with empathy and fairness.
Stay current on regulations and employment law to ensure our practices reflect them.
Utilize data to spot trends and improve employee engagement and retention.
Support and champion employee events and activities that build connection, energy and a strong culture.

Lead and develop the People & Culture team with purpose and heart.

Requirements:

What You Bring

5–7 years of progressive HR or People & Culture leadership experience
At least 2 years leading teams and managing an HR department
Experience collaborating with executive leadership and senior management
Strong judgment, emotional intelligence, and a genuine love for people
Bachelor’s degree (or equivalent experience) in Human Resources, Organizational Development, or a related field.
SHRM-CP/ SHRM-SCP or PHR/SPHR preferred
Advanced education or additional certifications in leadership, culture development, or strategic HR management are a plus

How You Show Up