Help Desk Engineer

Key Responsibilities:

• Receive, log, and track tickets (ITSM / ticketing system).

• Troubleshoot hardware, software, printers, email, network basics.

• Support user onboarding/offboarding (accounts, access, devices).

• Escalate complex cases with clear evidence and replication steps.

• Maintain knowledge base articles and standard troubleshooting guides.

• Support meeting rooms and basic IT operations when required.

• Follow SLAs and provide professional updates to users.

Key Requirements / Skills:

• 2+ years in IT support/help desk.

• Good Windows support, MS Office/Teams, basic networking.

• Experience with ticketing tools and SLA-based support.

• Customer-service attitude and calm communication.

• Basic troubleshooting mindset and documentation discipline.

• Arabic is a plus; good English for tickets and coordination.