Help Desk Technician

Scope Of Work:

Model selection of the Asset

Procurement and storage of devices at Customer facility

Staging of devices for Customer in their office location

Inventory management and tracking at Customer site

Device imaging and Autopilot profile application

Device tagging, labelling, and packaging

Dispatch of devices based on ticket/request

Onsite support coordination for device delivery

Ticket-based provisioning and dispatch workflow setup

SLA tracking and reporting for dispatch and provisioning

Device replacement and RMA handling

End-user communication and coordination for delivery

Feedback collection post-delivery

Business requirement gathering for dispatch model

Approval of dispatch model and provisioning strategy