Helpdesk Intern

Reporting To: Helpdesk Manager (Pakistan)

We provide control room (Help Desk) services to a UK-based security company that has been operating since 2005 and currently manages security operations across approximately 150 sites.

As a Helpdesk Intern, you will support the Helpdesk team with day-to-day scheduling, communication, reporting, and operational tasks. This internship is designed to help you build strong administrative, coordination, and communication skills while gaining exposure to real-time operational management.

Key Responsibilities

• Assist in preparing and updating weekly security guard rotas and help in monitoring shift coverage.
• Support daily control room activities under the guidance of the Helpdesk Manager.
• Maintain and regularly update internal reports such as Duty Filters, subcontractor reports, emergency cover logs, and filing systems.
• Participate in making liaison calls between clients, Customer Relationship Managers, and employees in a professional and courteous manner.
• Help document and escalate incidents or operational issues to the Helpdesk Manager and relevant UK managers.
• Assist in generating and distributing daily operational reports.
• Support in creating customer service and performance reports as needed.
• Provide basic out-of-hours front desk support when instructed.
• Assist the Helpdesk Manager with small projects or administrative tasks as assigned.
• Maintain professional attendance, punctuality, and adherence to Health & Safety procedures.
• Actively work on developing your skills, knowledge, and understanding of business processes.
• Perform any additional duties assigned by the Helpdesk Manager.
• Ensure proper handover of tasks before taking approved leave.

Skills & Qualifications

• Basic administrative or office experience (internships/academic projects acceptable).
• Strong attention to detail and accuracy.
• Good verbal and written communication skills.
• Strong computer literacy, particularly with Microsoft Office or similar tools.
• Highly motivated, proactive, and eager to learn.
• Ability to understand and follow business processes.
• Strong teamwork mindset and willingness to support colleagues.

What You Will Learn

• Real-time control room operations and incident management
• Scheduling and workforce coordination
• Professional communication across teams and clients
• Reporting, documentation, and operational workflows
• Exposure to the security operations industry in the UK

Job Type: Internship
Contract length: 6 months

Pay: Rs25,000.00 - Rs30,000.00 per month

Application Question(s):

• Do you have any prior administrative or office experience (internship, part-time, or academic project)?

Yes / No

If yes, please give a brief description.

• How would you rate your computer skills (MS Excel, MS Word, Google Sheets, etc.)?

Beginner / Intermediate / Advanced

• Are you comfortable making and receiving professional phone calls with clients or team members?

Yes / No

• How would you rate your English communication skills (both written and verbal)?

Basic / Good / Very Good / Excellent

• Can you commit to this internship for a minimum of 3–6 months?

Yes / No

Work Location: In person