HELPDESK SPECIALIST EGYPT (CAIRO) TREVOLUTION

We are looking for a proactive and service-oriented professional to join our team as an IT Support / Helpdesk Specialist. In this role, you will play a vital part in providing first-level technical support, ensuring smooth day-to-day IT operations and a reliable end-user experience. You will collaborate closely with internal teams to resolve technical issues, maintain IT systems and assets, and support a secure and efficient technology environment across the organization.

Responsibilities

• Provide first-level support for hardware, software, and end-user IT issues, and escalate complex tasks to higher support levels when required using ticketing systems such as Jira.
• Follow up on incoming tickets and ensure proper and timely resolution.
• Support and manage Identity Management (IDM) and Microsoft environments.
• Provide technical support for printers, cameras, access control systems (ZK), and Raspberry Pi devices.
• Provide support for Ubuntu/Linux operating systems.
• Support and manage Microsoft 365 services and Microsoft Intune (MDM).
• Maintain inventory of IT assets including hardware, software licenses, and user access rights using asset management systems such as Jira Assets.
• Work with ticketing and asset management tools such as Jira Service Management and CMDBuild.
• Perform network troubleshooting and hardware diagnostics when required.

Requirements

• 2–4 years of experience in IT Support / Helpdesk.
• Good knowledge of Microsoft Intune and Identity Management.
• Experience supporting printers, cameras, and access control systems is preferred.
• Basic knowledge of Linux/Ubuntu is preferred.
• Good communication and teamwork skills.
• Good English communication skills.
• Bachelor’s degree in IT or a related field.

We offer

• Very competitive compensation package; negotiable based on demonstrated experience.
• Engagement with a major international group.
• Hands-on experience with industry-defining innovative trends.
• Guaranteed growth for interested individuals.
• International and multicultural experience.
• Unlimited professional development.
• Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in Cairo.