Holiday Homes Admin Assistant

Location: Abu Dhabi, UAE
Company: Metropolitan Capital Real Estate
Department: Holiday Homes Division
Employment Type: Full-Time

About Metropolitan Capital Real Estate

Metropolitan Capital Real Estate is a leading real estate agency in Abu Dhabi, offering premium services across residential, commercial, and holiday home sectors. Our Holiday Homes Division specializes in short-term rental solutions, providing guests with high-quality accommodations and seamless experiences.

Role Overview

We are seeking a reliable and detail-oriented Holiday Home Admin Assistant to support the operational and administrative functions of our short-term rental and leasing portfolio. The successful candidate will help ensure smooth guest interactions, coordinate property logistics, and maintain accurate records to support the division’s growth.

Key Responsibilities

• Manage booking calendars across platforms such as Airbnb, Booking.com, and internal systems
• Coordinate guest check-ins and check-outs, ensuring timely communication and support
• Liaise with housekeeping and maintenance teams to ensure properties are clean, functional, and guest-ready
• Maintain organized records of reservations, payments, and guest feedback
• Assist in updating property listings, adjusting pricing, and managing promotional content
• Respond to guest inquiries and resolve issues professionally and efficiently
• Prepare monthly reports on occupancy rates, revenue, and operational performance
• Support marketing efforts including social media updates and online listing enhancements
• Ensure compliance with local tourism regulations and company standards
• Handle leasing renewals and documentation for holiday home properties
• Assist with new leasing procedures including tenant onboarding and contract preparation
• Provide administrative support across the Holiday Homes and Leasing departments
• Coordinate property management tasks including inspections, maintenance scheduling, and tenant communication
• Oversee snagging processes for newly listed or renovated properties, ensuring issues are documented and resolved

Qualifications and Skills

• Previous experience in hospitality, property management, or administrative support preferred
• Strong verbal and written communication skills in English; Arabic is an advantage
• Proficiency in Microsoft Office and property management software
• Ability to multitask, prioritize, and work under pressure
• Customer-focused mindset with strong problem-solving abilities
• Familiarity with short-term rental platforms and UAE tourism regulations is a plus

What We Offer

• Competitive salary and performance-based incentives
• Professional development opportunities within a growing organization
• Exposure to luxury property management and hospitality operations
• Collaborative and dynamic work environment

Job Type: Full-time