Hospitality Coordinator

The Hospitality Coordinator will shape the guest experience from the very first inquiry through post-stay engagement. This role plays a vital part in cultivating meaningful connections with guests, ensuring every interaction reflects our mission, values, and high standards of hospitality across our 750-acre farm and event destination.

Working in close collaboration with the Events Manager and Marketing Manager, as well as cross-departmentally, the Hospitality Coordinator ensures all guest touchpoints are seamless, accurate, and on-brand. By aligning communication efforts and enhancing the guest journey, this role is essential in delivering the elevated experience that sets Juneberry Ridge apart.

Empathy for others, creative thinking, operational discipline, and a deep interest in the entire guest journey are essential qualities for this role. Your success requires strong collaboration with culinary, farm, events, marketing, and leadership colleagues across our organization.

Essential Duties and Responsibilities:

• Demonstrate exceptional customer service skills and communicate warmly and effectively with all guests.
• Support incoming leads through various channels, including but not limited to phone, walk-in, and online.
• Monitor info@ email inbox and guest submission forms; respond to inquiries when appropriate and route messages to the correct Juneberry Ridge team member.
• Send check-in emails, reminders, and pre-arrival information to all lodging guests.
• Assist the Events Manager in communicating with and securing potential clients as needed.
• Supports the Marketing Manager by assisting with basic marketing tasks tied to guest communications and event marketing materials.
• Gather and organize guest information, dietary notes, and special requests for internal teams.
• Help prepare printed materials such as banquet event orders, itineraries, menus, cabin cards, etc.
• Support onsite guest check-ins, tours, and welcome moments as needed.
• Capture basic photos/videos during events to support marketing needs.
• Collect guest quotes, testimonials, and stories.
• Monitor guest reviews across platforms (Google, Yelp, & Facebook)
• Track common guest questions and help create improved FAQ sections.
• Support cross-department communication across the whole property.
• Help maintain consistency across marketing, hospitality, and event assets.
• Occasional evenings, weekend, and/or holiday work.

Qualifications and Education Requirements:

• 2+ years prior experience in hospitality, customer service, events, tourism, or guest-facing roles
• Strong written communication skills and comfort interacting with guests in person, by phone, and through email/text.
• Ability to work solo and as a part of a group/team.
• Attention to detail and a desire to help where needed.
• Comfort working in a fast-paced environment where priorities may shift.
• Positive Attitude
• Excellent communications and interpersonal skills
• An entrepreneurial spirit and strong work ethic, supported by commitment and follow-through.
• Integrity, credibility, and an unwavering commitment to our Mission, Vision, and Values.
• Must pass background check.
• Must have a driver’s license.
• Experience using Microsoft Suite

Details & Benefits :

• Full-time, 40 hours per week, full benefits.
• Fully paid (no-premium) healthcare (individuals and families).
• Fully paid life insurance.
• Fully paid vision (individuals only).
• 13 PTO days + 8 recognized holidays.

Core Values at Juneberry Ridge :

• Joyfulness
• Teamwork
• Integrity
• Accountability
• Pioneering Spirit
• Willful and Enthusiastic Stewardship
• Learning, Education, and Sharing

Let Nature Lead You Here:

Juneberry Ridge is a destination farm where hospitality is a gateway to learning and land stewardship. Guests come to explore our fields and forests, participate in hands-on education, and enjoy seasonal, chef-prepared meals rooted in what the land provides. Located on 750 acres in Norwood, NC (one hour east of Charlotte), we operate a regenerative farm, education center, and nature retreat. Through this work, we serve as a gathering place where agriculture, education, and hospitality come together to nourish people and change the way the world grows.

To nourish at Juneberry Ridge means to offer the conditions in which growth can occur naturally. It’s the practice of feeding well, teaching with care, and stewarding land and people in ways that remove barriers, invite curiosity, and allow learning, healing, and regeneration to unfold.

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person