Hostess (Emiratisation)

Requirements:

• Minimum of `0-2 years of experience in the same role
• Excellent communication skills in English
• High levels of personal grooming
• Interest and enthusiasm for the hospitality industry
• Can join immediately

Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Meet and greet all guests in a warm and friendly manner, and remain attentive throughout their stay.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Take reservations over the telephone by being informative and ensuring that the correct information is provided to guests at their request.
• Seat customers quickly and efficiently ensuring that their specific requirements have been met. Manage guest’s expectations regarding waiting time if a suitable table isn’t available and keep guests updated on progress.
• Manage the restaurant flow appropriately, including allocation of customers to waiting staff and their sections in the restaurant.
• Assist the waiting staff as appropriate during busy periods without impacting the guest welcome and customer service.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.
• See the customer to the exit, thank them and invite them to return again.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards.
• Carry out all additional tasks as requested by management.

Job Types: Full-time, Permanent