Hotel Front Desk Agent

Job Summary
Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins and check-outs, and personalized service that leaves a lasting impression. Your proactive approach and attention to detail will ensure smooth operations at the front desk while fostering a welcoming atmosphere that encourages guest loyalty. If you thrive in a fast-paced environment and are passionate about hospitality, this is your opportunity to shine!

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in process
• Handle guest inquiries with professionalism and enthusiasm via phone, email, or in person
• Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel
• Assist guests with reservations, cancellations, modifications, and special requests to enhance their stay
• Maintain accurate records of guest information, reservations, and billing details using hotel management software
• Conduct night audit procedures to reconcile daily transactions and ensure financial accuracy
• Provide exceptional guest services by addressing concerns promptly and resolving issues effectively
• Promote hotel amenities and local attractions to enhance guest experiences and increase revenue opportunities

Skills

• Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service
• Bilingual or multilingual abilities to communicate effectively with diverse guests from around the world
• Knowledge of hotel management systems and multi-line phone systems for efficient communication
• Excellent phone etiquette and interpersonal skills to create a welcoming environment for all guests
• Strong organizational skills with attention to detail in handling reservations, billing, and guest requests
• Ability to manage night audit procedures confidently while maintaining high standards of accuracy
• Familiarity with resort or hotel environments, including guest relations and hospitality best practices
• Minimum 1 year experience as a hotel front desk agent ( With Choice advantage )

Join us in delivering memorable experiences through outstanding guest relations! We are committed to fostering an inclusive environment where energetic professionals can grow their careers in hospitality. All positions are paid roles that value your contribution from day one.

Pay: $11.00 - $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Experience:

• Front desk Agent: 1 year (Required)

Ability to Commute:

• Ronks, PA 17572 (Required)

Work Location: In person