Hotel Front Desk Agent

• Manage online, phone and in-person room reservations
• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events such as weddings and business conferences
• Arrange specialized services for VIP customers
• Ongoing Brand Standards training
• Must have great communications skills
• At least two years of customer service experience
• Excellent verbal communication skills
• Availability to work shifts, including evenings, weekends and holidays
• Familiarity with basic computer skills
• Ability to solve client issues in a friendly and timely fashionFriendly and welcoming demeanor

Pay: From $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person