Hotel Front Desk Clerk

Job Overview
Join our dynamic hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face of our establishment! This energetic role offers the opportunity to create memorable guest experiences through exceptional customer service, efficient check-in and check-out processes, and seamless communication. You will be the first point of contact for guests, ensuring their stay begins and ends on a positive note. If you thrive in a fast-paced environment and are passionate about hospitality, this position is perfect for you!

Responsibilities

• Greet guests warmly upon arrival and provide a friendly, professional check-in experience.
• Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system skills.
• Handle reservations, cancellations, and modifications accurately using hotel management software.
• Assist guests with room assignments, special requests, and provide local information to enhance their stay.
• Conduct night audit procedures to ensure all transactions are balanced and reports are accurate.
• Maintain guest relations by addressing concerns promptly and professionally, ensuring guest satisfaction.
• Coordinate with housekeeping and maintenance teams to resolve guest issues quickly and efficiently.

Qualifications

• Proven experience in hospitality management or hotel front desk operations.
• Strong customer service skills with a friendly and approachable demeanor.
• Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively.
• Knowledge of hotel management systems and reservation software is preferred.
• Experience with night audit procedures and guest services is a plus.
• Excellent communication skills, including phone etiquette and multi-line phone handling.
• Ability to work flexible hours, including nights, weekends, and holidays as needed. Embark on a rewarding career where your enthusiasm for hospitality makes every guest feel valued! We’re committed to supporting your growth in a vibrant environment that celebrates diversity, teamwork, and excellence in guest service.

Job Types: Full-time, Part-time

Pay: $20.89 - $25.15 per hour

Expected hours: 20 – 40 per week

Work Location: In person