Housing Supervisor

The Housing Supervisor is responsible for overseeing day-to-day operations of staff accommodations, ensuring a safe, clean, well-maintained, and welcoming living environment for all associates. This role manages room allocations, inspections, maintenance coordination, housekeeping schedules, and housing-related records while upholding brand standards and supporting associate wellbeing.

• Supervise daily operations of staff housing buildings, ensuring cleanliness, safety, and compliance with company policies.
• Monitor room occupancy levels and update room allocation sheets regularly.
• Ensure all rooms are prepared prior to new joiners’ arrival (cleaning, linen, keys, amenities).
• Conduct daily rounds of all buildings and report any irregularities.

• Coordinate room assignments based on gender, grade, availability, and company guidelines.
• Oversee the move-in and move-out process, ensuring inventory checklists are completed and signed.
• Maintain accurate digital and physical records of room allocations.

• Submit and track maintenance requests; follow up with Engineering to ensure timely completion.
• Conduct weekly inspections of all rooms, corridors, common areas, and report findings.
• Ensure all housing facilities follow safety standards (fire extinguishers, alarms, emergency exits).
• Coordinate pest control schedules and monitor implementation.

• Manage housekeeping schedules for common areas and rooms.
• Ensure deep cleaning is performed monthly or as needed.
• Monitor cleaning quality and provide corrective guidance.

• Act as the main contact for employees living in staff accommodation.
• Handle concerns and issues professionally and escalate when needed.
• Support Associate Engagement initiatives such as events, wellbeing activities, and community programs.
• Promote a culture of respect, privacy, and positive behavior among residents.

• Maintain accurate records for housing occupancy, new joiners, departures, maintenance logs, and inspection reports.
• Prepare weekly and monthly housing reports for HR Leadership.
• Ensure compliance with HR policies and housing standards.

• Ensure residents follow housing rules and code of conduct.
• Issue warnings for violations when necessary, in coordination with HR.
• Maintain discipline and consistency in the housing environment.

• Minimum 2–3 years experience in staff housing, facility management, HR operations, or hospitality.
• Experience working in remote or resort environments is an advantage.
• Strong communication and interpersonal skills.
• Good computer skills (Excel, Outlook, room allocation trackers).
• Knowledge of safety and hygiene standards.

• Strong organizational skills
• Attention to detail
• Problem-solving abilities
• Teamwork and collaboration
• Customer-service mindset
• Ability to work under pressure
• Leadership and accountability

• Ability to walk between buildings daily.
• Ability to inspect rooms and common areas regularly.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.