HR Manager

Job Summary:

YAY Global is a leading provider of integrated travel, hospitality, and event management services. We deliver exceptional experiences through a family of specialized companies, each focusing on a key aspect of luxury lifestyle services.

The HR Manager will be responsible for overseeing all aspects of human resources practices and processes. This includes recruiting top-tier talent, building a high-performance culture, managing employee relations, and ensuring compliance with labor laws. The ideal candidate will have a deep understanding of the unique expectations and operational demands of the luxury service industry.

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Key Responsibilities:

• Talent Acquisition & Recruitment:

o Lead end-to-end recruitment for chauffeurs, operations staff, customer service, and executive roles.

o Source and attract high-caliber talent with a luxury service mindset.

• Onboarding & Training:

o Design and implement onboarding programs tailored to high-end service standards.

o Conduct ongoing training programs in customer service excellence, luxury etiquette, and safety protocols.

• Employee Relations:

o Promote a positive workplace culture that reflects luxury brand values.

o Handle conflict resolution and disciplinary processes with discretion and professionalism.

• Performance Management:

o Develop and manage KPIs and performance review systems aligned with business goals.

o Coach managers and staff to support growth and accountability.

• HR Policy & Compliance:

o Ensure compliance with local labor laws and luxury industry standards.

o Maintain and update HR policies and procedures.

• Compensation & Benefits:

o Manage payroll processes and compensation strategies.

o Evaluate and enhance benefits programs to attract and retain top talent.

• HR Reporting & Analytics:

o Generate HR metrics and reports for senior management.

o Use data to inform workforce planning and development strategies.

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Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree or HR certification preferred).

• 5+ years of HR management experience, ideally in limousine services, and luxury brand services.

• Proven knowledge of labor laws and HR best practices in the UAE.

• Strong interpersonal and leadership skills.

• Experience managing diverse teams in fast-paced, high-expectation environments.

• Excellent communication, negotiation, and organizational skills.

• Ability to handle confidential information with discretion.

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Preferred Experience:

• Experience working with VIP clientele-focused teams.

• Understanding of fleet operations or chauffeur services is a plus.

Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month

Work Location: Remote