HR Manager – BPO Operations

Job Title: HR Manager – BPO Operations (International Process)
Location: Remote (Bangalore) – Onsite after 2 months
Industry: International BPO (US Chat Support)
Experience: 5–7 Years (BPO HR mandatory)
Joining: Immediate

Job Summary:
We are looking for an experienced HR Manager with a strong background in international BPO hiring and HR operations. The role will initially be remote for Bangalore-based candidates and transition to onsite after two months. The ideal candidate should be capable of managing bulk hiring, HR operations, and employee engagement during business expansion.

Key Responsibilities

• Manage end-to-end recruitment for BPO/chat support roles, including bulk hiring.
• Handle interview coordination, onboarding processes, and vendor management.
• Oversee employee lifecycle management and HR documentation.
• Coordinate attendance tracking and payroll inputs.
• Implement HR policies and ensure compliance with organizational standards.
• Drive attrition control initiatives and employee engagement programs.
• Address employee grievances and support performance review cycles.
• Coordinate with clients to achieve hiring targets and workforce requirements.

Candidate Requirements:

• 5–7 years of HR experience within the BPO industry (mandatory).
• Experience hiring for international/US processes preferred.
• Strong expertise in bulk hiring and attrition management.
• Ability to work independently in a fast-paced or startup environment.
• Excellent communication, stakeholder management, and leadership skills.
• Must be based in Bangalore and willing to transition to onsite work after 2 months.

Job Type: Full-time

Pay: ₹600,000.00 - ₹900,000.00 per year

Benefits:

• Work from home

Application Question(s):

• How many positions have you handled simultaneously in bulk hiring, and what was your average monthly hiring volume?
• What is your Notice Period or Last Working Day?
• Are you currently based in Bangalore and comfortable starting remotely before transitioning onsite within 2 months? Also confirm your notice period.
• What is your CTC and ECTC?
• Do you hold 5–7 years of experience in HR BPO?

Work Location: In person