HR Operations Head: Retail

The HR Operations Head will lead and optimize the full spectrum of Human Resources operations across multi-store retail locations. This role is responsible for driving HR excellence, ensuring regulatory compliance, developing performance-driven HR processes, and building a people-centric culture to support rapid expansion and organizational growth.

Key Responsibilities

• Lead and manage end-to-end HR operational activities across retail outlets, warehouses, and corporate offices.
• Oversee Talent Acquisition operations, onboarding, deployment, and manpower planning for store and support functions.
• Build scalable HR processes, SOPs, and HRIS systems to support high-volume recruitment and fast retail expansion.
• Drive employee relations, grievance resolution, and engagement initiatives to strengthen employee satisfaction and retention.
• Ensure compliance with labor laws, statutory regulations, and internal governance standards.
• Lead payroll administration, attendance management and end-to-end employee lifecycle activities.
• Plan and monitor HR budgets including manpower costs, compensation structures, and benefits programs.
• Provide leadership to HR teams across regions; mentor, develop and evaluate HR staff performance.
• Collaborate closely with business leaders to understand workforce needs and support business strategy.
• Lead HR analytics and reporting for decision-making on attrition, productivity, and staffing trends.
• Implement digital HR initiatives for automation and operational efficiency.

Required Qualifications & Skills

• Master’s / MBA in Human Resources or equivalent specialization.
• 8-10+ years of HR experience.
• Strong expertise in multi-location HR operations, payroll management, and labor law compliance.
• Hands-on knowledge of HRMS/HRIS, payroll systems, and workforce scheduling tools.
• Proven track record in high-volume recruitment and employee engagement.
• Excellent leadership, analytical and decision-making abilities.
• Strong communication and stakeholder management skills.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person