HR & Recruitment Manager

Position Summary

The HR & Recruitment Manager will lead all talent acquisition, employee relations, and HR operations for ContactPoint360 Egypt. This role is responsible for building a high-performance talent engine that supports aggressive site growth while maintaining exceptional hiring standards, employee engagement, and compliance.

The successful candidate will play a critical role in positioning ContactPoint360 as the employer of choice in Cairo.

Key Responsibilities

1. Talent Acquisition & Workforce Planning

• Own end-to-end recruitment strategy for Cairo site
• Deliver 100% hiring fulfillment aligned with workforce plans
• Build scalable sourcing pipelines for high-volume BPO hiring
• Partner with Operations to forecast hiring needs
• Ensure strong screening process (English proficiency, cultural fit, skill alignment)
• Improve time-to-hire and hiring quality metrics
• Partner with Training to drive high graduation rates

2. Hiring Quality & Graduation Success

• Drive hiring standards that support 100% graduation target
• Align recruitment criteria with training expectations
• Reduce early-stage (0–90 day) attrition
• Implement realistic job previews to improve retention

3. Employer Branding & Culture Development

• Position CP360 Egypt as employer of choice in Cairo
• Build strong candidate experience
• Drive engagement programs
• Strengthen onboarding process
• Support leadership development initiatives
• Protect and scale company culture

4. HR Operations & Compliance

• Ensure full compliance with Egyptian labor laws
• Oversee employee documentation and HR systems
• Manage employee relations cases professionally
• Maintain HR policies and procedures
• Ensure audit readiness

5. Performance Metrics Ownership

This role will be measured on:

• 100% hiring fulfillment
• Graduation rate targets
• Time-to-hire efficiency
• Early attrition reduction
• Employee engagement scores
• Compliance integrity

Qualifications

• 7–10+ years HR experience (BPO experience required)
• 3–5+ years managing recruitment teams
• Experience in high-volume hiring environments
• Strong understanding of Egyptian labor law
• Strong English proficiency (C1 preferred)
• Strategic thinker with operational execution ability
• Data-driven decision maker

Core Competencies

• Talent strategy
• Workforce planning
• Leadership partnership
• Employee engagement
• Compliance management
• Performance accountability
• Change management

About ContactPoint360

If you want to be the next CEO… we’re not joking.

Our CEO started on the phones as a customer service agent. Around here, nothing is impossible when you lead with curiosity, kindness, and the right mindset.

ContactPoint360 is a Canadian, people-first company with 5,000 incredible humans across 12 countries. We’re proud that 70% of our leaders grew from within, proof that growth isn’t just a promise, it’s our culture. From day one, you’ll have a clear career path, real support, and a team that believes in your potential before you even see it yourself. We care about people, and we’re big believers in building futures, not just filling roles.

If you’re hungry, if you care, if you want to build a real career instead of just collecting a paycheck, you’re in the right place. We’ll give you the tools, the mentorship, and the path from day one. This is where potential turns into progression. Welcome home.

Our Purpose:

Our goal is to create the best human experience, ensure the highest client satisfaction, and transform clients’ customers into loyal advocates for life.

Check out our YouTube video: https://youtu.be/AsPjX-5uyQQ