Human Resources Benefits Clerk

The person in this position is responsible for performing introductory-level, administrative, and secretarial duties in support of the various activities in the Human Resources Department. The Benefits clerk must be able to take direction, work independently to accomplish tasks, work as an effective member of a team, and use good judgment in making decisions and setting priorities.

Basic responsibilities will be responding to employee benefits inquiries, reporting Workman’s Compensation claims, inputting accident and claims information into the HRIS system, assisting with employee benefit enrollments, reconciling monthly insurance billings, maintaining filing of insurance forms, preparing 401k reports, filing, and general keyboarding. Additional responsibilities will include assisting with new employee onboarding, the distribution, handling, and inventory control of company issued uniforms, and routing incoming mail.

ESSENTIAL FUNCTIONS:

• Acts as an insurance/benefits receptionist for employees seeking assistance, new employees, vendors, etc.
• Provides information to applicants, employees and guests, and receives information relative to insurance and benefits issues, passing such on to the Benefits Coordinator.
• Establishes and maintains a variety of files and records, including insurance claims, enrollment forms, as required.
• Coordinates meetings, conferences and appointments for HR Benefits Coordinator and advises of same.
• Provides clerical support to the HR Benefits coordinator, and when needed the HR Director.
• Acts as a receptionist for drop-in applicants, employees seeking assistance, new employees, vendors, etc.
• Assists answering the main HR telephone line, and the Benefit Coordinators line, if requested, and takes accurate messages or routes calls, as needed.
• Prepares and sends monthly eligibility notices to applicable employees
• Receives, classifies, and routes incoming mail.
• When requested, may coordinate training classroom and ensure that all necessary orientation materials are available.
• Assist to Inventory uniforms as received to ensure that orders are filled appropriately, then distributes uniforms as required ie…shoes, badges, shirts
• Assist with placing uniform orders to maintain sufficient stock to meet staffing needs.
• Assist with responding to inquiries from various governmental agencies, as required, by assembling necessary data from files and personnel jackets.
• Supports New Hire onboarding Paperwork process, takes photos for Employee Badge and may assist with Orientation when necessary.
• Independently prepares recurring reports as necessary.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced Knowledge of Excel workbooks
• Training or experienced in basic accounting principals
• Extensive knowledge of business English, spelling, punctuation, office practices and procedures, including record-keeping methods and practices.
• Ability to learn and be able to answer questions on company benefits, programs, and policies which may have an impact on the Company and/or the department.
• Ability to maintain a professional demeanor when dealing with the public, whether in person or on the telephone, and all levels of employees and management.
• Skilled in the use of standard office machines and equipment.
• Ability to be flexible with changing situations and demands, and assume responsibility when necessary.
• Ability to deal with employee issues in a sensitive and confidential manner.

EDUCATION, TRAINING, AND EXPERIENCE:

• High school diploma or equivalent, with supplementary related work in an office environment
• Minimum of two (2) years’ responsible experience, preferably in a Human Resources environment.
• Bilingual, (Spanish/English) both written and spoken, are preferred.
• Familiar with computer systems, especially Microsoft Office.

RELATIONSHIPS AND CONTACTS:

Frequent (daily) contact with employees from top management to front-line production employees. Contact with job applicants, insurance representatives, employment agencies and recruitment sources, bank representatives, doctors and hospitals, legal officials, and federal, state, and local reporting agencies.

PERSONAL CHARACTERISTICS:

Individual should be able to exercise sound judgment, be able to plan, be well organized, have excellent oral and written communication skills, use tact and diplomacy when needed, work well under pressure, take the initiative on problems, and be flexible and cooperative. Confidentiality, Accuracy and discretion are a must.