Human Resources Manager

Supervisory Duties:

• Manage all aspects of the HR team and any other assigned departments

• Lead by example, attitude, and as a representation of Water Country’s core values

• Act as an approachable mentor and coach to all hosts throughout the park

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets

• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

• Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed

• Ensure that all required meal breaks and schedules follow New Hampshire law

• Assist with team scheduling and timekeeping activities
  

Departmental Duties:

• Manage all activities related to the employment life cycle for Water Country

• Ensure strict compliance of all federal, state, and local employment laws and company- established policies and procedures

• Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding

• Lead Water Country’s host orientation program

• Investigate host relations issues and bring them to resolution.

• Advise Park leadership and hosts in the areas of coaching , discipline, benefits information, paid time off, and retirement plans.

• Manage the timely completion of HR paperwork , host transactions, compensation adjustments, and terminations

• Periodically a udit HRIS data to ensure continued data integrity

• Participate in payroll and timekeeping closing activities, as needed

• Actively develop , plan , and execute host appreciation and engagement events

• Be available for hosts to express concerns or share feedback while maintaining composure and confidentiality

• Provide guidance to leadership team on the best practices regarding host disciplinary matters and oversee escalated host disciplinary meetings

• Execute voluntary and involuntary terminations, as needed

• Recruit new hosts through job posting platforms, social media channels, flyers, high school and college job fairs, and any other innovative methods

• Identify hiring needs and oversee the entire process , including the posting of requisitions, scheduling and conducting interviews, running background checks, processing I - 9 verifications, collecting child labor certificates when applicable, ensuring completion of onboarding, and scheduling new host orientations

• Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module

• Facilitate and manage summer work and travel international student and program

• Monitor employment practices throughout all departments to ensure compliance with corporate policies and legal regulations

• Maintain proper uniform inventory levels and manage distribution to hosts

• Perform copying, filing and various other administrative duties

• All other duties assigned by leadership
  

J - 1 International Student Responsibilities:

Water Country hires 40 hosts annually as part of the Exchange Visitor (J-1) Program. This position will also involve day-to-day management of the summer international exchange program. Duties may include:

• Oversee the execution of the J-1 student program

• Assist with new international student orientation sessions

• Welcome new arrivals and help get them checked in and moved into housing

• Coordinate housing and transportation with third-party business partners

• Assist students with Social Security paperwork and opening new bank accounts

• Transport J - 1 students to approved destinations, when needed

• Assist with addressing any concerns the students may have
  

Education & Experience:

• Bachelor’s degree in HR, Business Management or related field preferred; equivalent experience will be considered.

• Experience in theme park industry, hospitality, tourism, or entertainment highly desired

• 3+ years of previous work experience in an HR or management role

• Prior experience in Recruitment, Leadership and Training & Development are preferred, but not required .
  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with New Hampshire Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to exude unwavering professionalism toward guests, hosts , management and other human resources contacts

• Ability to maintain confidentiality and protect sensitive host data

• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point

• Knowledge of Canva, Workday, Quinyx , Forms or PowerBI , a plus

• Experience analyzing and reacting to trends

• Ability to use office technology and equipment, such as PC, software, and copier
  

Physical Requirements:

• Ability to remain seated for extended periods of time , while using a computer

• Ability to stand or walk for long periods of time throughout the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to carry, push, pull, lift, and hold objec ts weighing 20 pounds or more
  

Working Conditions:

• This role will be primarily based in an office setting with some interaction with other outdoor park locations

• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust , rain, snow, ice, and other weather conditions

• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments