Human Resources Operations Manager

Role Purpose:

The Manager, HR Operations will oversee all aspects of human resources operations, ensuring compliance with company policies and regulations while supporting the growth and development of our workforce.

Key Responsibilities

• Oversees the implementation and maintenance of ERP systems and other technology solutions.
• Leverage data and analytics to make informed decisions and drive continuous improvement.
• Suggest necessary recommendations to improve the human resources department’s procedures and workflows.
• Showcase strong ability to lead initiatives and take ownership of tasks.
• Provide data and reports to the HR Director periodically and as requested and highlight areas of improvement in order to achieve operational excellence.
• Define KPIs for the department and periodically report on performance results to identify gaps, recommend corrective actions to mitigate risks and ensure achievement of objectives and targets.
• Manage the payroll administration process in coordination with the team to ensure compliance with GOSI and other relevant laws and regulations.
• Oversee the consolidation, recommend the department budget, and monitor financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
• Manage the achievement of department objectives through effective leadership, setting individual objectives, managing performance, and developing and motivating the team to maximize performance.
• Lead the talent development initiatives for the assigned department, collaborating with divisional experts and ensuring talent availability to fit business requirements.
• Define an optimum organization structure for the unit and the function and direct the development of departmental structures to ensure optimal utilization of department resources and communication between staff.
• Lead the management of change through continuous improvement of departmental systems, processes, and practices taking into global account standards and changes in the business environment that demand proactive action plans.
• Develop and lead the implementation of departmental policies, systems, processes, procedures, and controls covering all areas of the assigned department so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective service in a consistent manner.
• Present regular and ad-hoc management reports related to the HR Division, provide recommendations to the HR Director on new opportunities, highlight critical issues and challenges, and provide strategic insight to ensure effective decision-making.

Qualifications

• Bachelor’s degree in human resources, Business Administration, or related field.
• CIPD Level 5 or SHRM.
• Demonstrated proficiency in oral and written English and Arabic.
• 9+ years of experience.