Implementation Specialist

About Us

Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, is seeking a driven and knowledgeable Implementation to join our Implementation Team.

Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

What Sets Activated Insights Apart:

• We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population.

• Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care.

• A high performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.

• Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.

Why Is This Role So Special?

The Implementation Specialist plays a vital role in delivering a seamless experience for our clients. You’ll support key implementation functions such as onboarding new clients, coordinating project timelines, and ensuring successful system setup and adoption. This role is ideal for an entry-level candidate, and no prior implementation experience is required—we’re looking for someone who is eager to learn, coachable, and motivated to grow with our growing company.

Responsibilities:

• Partners with customers to create and execute implementation plans that are on-time and with the highest customer satisfaction

• Assess individual and group training needs and effectively customize training agendas and content to fit the requirements

• Perform issue identification, escalation, and resolution for issues encountered during the implementation process

• Responsible for setting up customer subscriptions on our billing platform, configuration of HCP system and setting up integrations with a customer's scheduling software.

• Document customer feature/enhancement requests to the product team

• Develops and maintains expertise on all HCP solutions

• Works closely with Implementation Manager to consistently evaluate and improve the onboarding experience

• Provides end user training as needed

• Builds enthusiasm and excitement for the product

• Embrace, promote and actively incorporate HCP’s Mission, Vision, and Core Values in all activities

• Perform other duties as assigned

Skill Requirements:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Ability to present ideas in an organized and user-friendly language

• Ability to manage stress and effectively prioritize tasks in a high-pressure environment

• Strong analytical and problem-solving skills

• Strong technical aptitude

• Excellent attention to detail with the ability to follow through on assigned tasks

• Driven and self-motivated

• A willingness to learn new technologies on the job

• Ability to pick up new concepts quickly

• Proficiency in spoken and written English

Experience and Qualifications:

• Bachelor's degree or equivalent work experience

• 2+ years of relevant work experience

• Previous experience as an Implementation Specialist preferred

Location: Idaho Falls, ID

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.