Inbound Sales Representative

At Sugar Hollow Solar, we are fueled by the belief that humans can flourish on this planet in an ecologically sustainable way, and the pathway to get there starts with abundant clean energy!

Based out of Asheville, NC, Sugar Hollow Solar offers energy solutions for homes, farms, small businesses and other commercial properties by designing and installing solar electric systems (rooftop or ground-mounted), battery backup systems and EV charger stations, as well as, systems maintenance.

Sugar Hollow Solar has grown into Western North Carolina's largest solar installer, having completed over 900 installations with an unwavering commitment to quality and integrity. Our mission is to preserve this beautiful planet for ourselves and future generations by transitioning our community to clean, renewable energy, using business as a positive force for change!

Sugar Hollow Solar is hiring a brand new Inbound Sales Representative! The role of the Inbound Sales Representative plays a key part in creating sales continuity at Sugar Hollow Solar by qualifying leads, routing the leads to the appropriate SHS sales channel and providing exceptional customer service throughout this part of the sales process. The primary responsibilities of the position include acting as the first point of contact for potential SHS customers through a variety of communication channels, gathering necessary information for those leads and efficiently, accurately and effectively transferring those leads to the correct sales channel. Other responsibilities include handling non-sales calls and routing them to the appropriate departments, supporting marketing efforts to build brand awareness and loyalty and completing job reporting on-schedule and accurately.

Our ideal candidate for the role of Inbound Sales Representative has previous experience in a position with a high rate of calls, is an empathetic, motivated, self-starter with excellent communication skills and a strong ability to build rapport with others…and who believes in the power of renewable energy!

This would be a great opportunity for recent graduates looking to start a sales or marketing career or those interested in making a career change to sales or marketing!

Job Duties & Responsibilities:

• Acts as the first point of contact for SHS customer interactions through a variety of communication channels and routes customers to the appropriate channels
• Begins to build the customer relationship by focusing on building trust with customers through active listening and providing knowledgeable responses
• Uses strategic questions to gather essential information to guide the sales process to follow
• Follows up and follows through with customers in a timely manner through well-timed responses, effective scheduling and calendar management and automated response monitoring
• Accurately tracks and reports on incoming leads, scheduled appointments and other job-related key performance indicators
• Provides a welcoming customer-centric attitude in guiding non-sales calls to the appropriate department and assists all departments in tracking, documenting and resolving any customer issues
• Assists marketing with swag inventory, event support and special projects as needed

Qualifications

• Minimum 1 year experience in a frontline role with high volume incoming calls
• Minimum of six months-1 year of experience in a sales/marketing-oriented or administrative role preferred
• High school diploma or GED required
• Some college preferred
• Experience utilizing a CRM preferred

Knowledge Skills and Abilities

• Excellent communication verbal and written
• Active listener
• Ability to build rapport with others easily
• Ability to operate effectively engaging with multiple tasks
• Ability to learn quickly and understand new technology and concepts
• Possesses empathy and a love of people
• Strong organizational skills and attention to detail
• Knowledge of multi/line and cloud-based phone systems and inbound call software
• Understanding of and familiarity with CRM systems
• Experience utilizing MS Office and/or Google Workspace

$21-24/HR

Benefits & Perks Include:

Medical, Dental and Vision

Employer paid Basic Life

Supplemental plans-STD, Accident, Critical Illness

EAP

HSA

Teledoc

Wellness Program

Generous PTO

Pd Holidays

Pd Parental Leave

Retirement Savings Plan

Career Development plans