Inbound Telesales Executive (Nutrition & Healthcare Brand)

Job Title: Inbound Telesales Executive – Nutrition & Healthcare
Location: Dadar, Mumbai
Company: Hugg Beverages (gethugg.com)
Job Type: Full-Time

About Us

Hugg is a fast-growing nutrition and gut-health brand offering herbal products like TumGard, ColCalm, Mango Leaf Tonic, and Kalmegh Bitters. Thousands of customers across India trust us for natural digestive, blood-sugar and colon health support.

We are looking for a polite, patient, and empathetic telesales professional who can guide inbound leads, understand their health concerns, and help them choose the right product with confidence.

Role Overview

• 100% inbound calling — no cold calling
• Speak to customers who have shown interest via our website, WhatsApp, or Instagram
• Understand their digestive/diabetic concerns (gas, acidity, bloating, IBS, fatty liver, constipation, etc.)
• Explain products clearly, without over-claiming or making medical promises
• Help customers place orders, track shipments, and resolve basic queries

Key Responsibilities

Receive and respond to inbound calls, WhatsApp messages & callbacks
Assess customer needs and recommend suitable products
Maintain call logs and CRM entries
Ensure high customer satisfaction and polite communication
Follow up politely with warm leads (no aggressive sales)
Coordinate with support team if any issues arise with delivery or payments

What We’re Looking For

Must-Have Qualities

• Excellent spoken Hindi and basic English
• Warm, patient communication style
• Comfortable discussing digestive or diabetic health with maturity
• Ability to learn product science in simple language

Preferred

• Background in nutrition, healthcare calling, pharmacy, ayurvedic products, supplements, or tele-consulting
• Experience with D2C wellness brands or inbound sales

Who Will NOT Fit

People who push aggressive sales
People who hate learning or are impatient with customers
People who only want a data-entry job — this role needs conversation skills

Salary & Benefits

Competitive base salary + monthly incentives
No cold calling
Leads provided directly through website & marketing
Product training provided
Growth opportunities to become a senior advisor or sales lead

Working Hours

• Monday to Saturday, 10 AM to 6 PM

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Application Question(s):

• Are you available to join immediately?

Work Location: In person