Information Technology Coordinator

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: IT Coordinator

Department: Information Technology

Reporting to: IT Manager / Assistant IT Manager

Property: Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As an IT Coordinator, you will be responsible for supporting the day-to-day operations of all IT systems across the hotel or resort. This includes providing technical support to employees and guests, maintaining hardware and software systems, and ensuring the smooth operation of hospitality applications such as PMS, POS, and other integrated systems.

As part of the IT function, you will play a key role in ensuring system reliability, security, and efficiency while delivering prompt and effective support to enhance both guest experience and operational performance.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an IT Coordinator, you will need to:

IT Operations & Support

• Provide first-line technical support for all IT systems, hardware, and software across the property.
• Troubleshoot and resolve issues related to computers, printers, networks, internet connectivity, and telecommunication systems.
• Support daily operations of hospitality systems including PMS, POS, key card systems, PBX, and other applications.
• Respond promptly to IT service requests and minimize downtime impacting guest services or operations.

System Maintenance & Administration

• Assist in installing, configuring, and maintaining IT equipment, systems, and applications.
• Perform routine system checks, updates, and preventive maintenance.
• Maintain user accounts, access rights, and system security protocols.
• Ensure all systems are updated with the latest antivirus definitions and security patches.

Network & Infrastructure Support

• Support network operations including LAN, WAN, Wi-Fi, and internet services.
• Assist in monitoring system performance and identifying potential issues.
• Coordinate with vendors and external technicians for major repairs or upgrades.

Inventory & Documentation

• Maintain accurate inventory of all IT equipment and assets.
• Assist in tracking IT supplies, licenses, and warranties.
• Document system configurations, procedures, and troubleshooting steps.

Guest & Employee Support

• Provide technical assistance to guests using hotel technology services (e.g., Wi-Fi, in-room systems).
• Train and guide employees on proper use of IT systems and applications.
• Ensure a high level of service and professionalism when handling IT-related concerns.

Compliance & Security

• Follow company IT policies, procedures, and data protection standards.
• Ensure confidentiality of company and guest information.
• Support backup procedures and disaster recovery processes.
• Report any IT risks, issues, or security concerns to the IT Manager.

General Responsibilities

• Ensure work areas are clean, organized, and safe.
• Support energy-saving and sustainability initiatives.
• Assist in IT-related projects, upgrades, and system implementations.
• Perform any additional duties required for operational smoothness.

Key Qualifications

Education and Experience

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field.
• Previous experience in IT support within the hospitality industry.
• Experience working with hotel systems such as PMS, POS, key card systems, PBX, and networking.
• Minimum 2–3 years of experience in a similar IT support role.
• Pre-opening experience is an advantage.
• Basic knowledge of networking, hardware troubleshooting, and system administration.
• Strong problem-solving skills and ability to work under pressure.
• Good communication skills and customer service orientation.

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.