Information Technology Specialist

Job Overview
We are seeking a skilled and motivated System Engineer to join our dynamic team. The ideal candidate will have a strong background in Information Technology, computer networking knowledge, and an understanding of IT infrastructure. This role involves connecting multi-function office products, copiers and printers, to customer networks to be able to scan and print. The SE will also support break/fix issues when there are connectivity problems or customer needs changes to network or user access. This is a hybrid role between field service and remote support. Dex Imaging is a leader in this industry and can train the right candidate with a good IT background or cyber security training. Excellent career potential as we continue to grow across the United States. Salary dependent on experience.

Responsibilities

• Work with the sales and delivery Team to go on-site to connect the multi-function devices to the customers network and/or user's computers. We work with brands like Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, Xerox, and others.
• Stong customer service and communication skills as you will be working directly with customer IT Department, IT Vendors, and end users.
• Manage daily schedule and keep deadlines, or update as necessary.
• Ensure full functionality of customer devices while on site, and provide end user training as needed.
• Keep thorough records of services performed and documentation regarding installation or service activity.
• Be able to provide phone or remote support to clients when issues arise.

Qualifications

• Strong knowledge of computers, networks, and IT infrastructure.
• Clean driving record without major infractions as traveling to customer sites is a necessity. Dex Imaging provides reimbursement for business travel.
• Knowledge of networking concepts including DNS, DHCP, VPNs, and firewalls.
• Strong analytical skills with the ability to troubleshoot complex problems quickly.
• Excellent communication skills with the ability to work collaboratively within a team environment.
• Join us as we innovate the future of technology solutions and continue to grow Nationally.

Job Type: Full-time

Pay: $46,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: On the road