Role Purpose:
Manage customer demands and guide requestor towards a technical solution and platform (on-prem & cloud) in VCI. This includes:
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Decision on best fitting technology platform
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Drive follow up discussions where necessary
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Support High Level Cost indication
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Creation of solution design
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Logical Design & GIANT Support
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Transfer into Delivery (Project or Standard Service)
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Issue Consultancy Forum Meetings
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Working with VCI teams during project development stages to ensure appropriate delivery solution design support and advice is available to projects during their formative stages
Key accountabilities and decision ownership:
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Act as technical Pre-Sales Team for BRMs:
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Responsible for ensuring Technical and Financial advisory (i.e. Feasibility Analysis) to BRM in their Demand assessment, scoping and classification with Local Markets
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Assess, scope and design (Low-Level Design) target solutions in strict collaboration with 3 delivery HUBs:
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Responsible for GF & LM E2E Solution Design, assess (technical) request categorization & GIANT support
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Provide Technical implementation support along project/ program life cycle:
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Collect and translate Infrastructure request requirement into a comprehensive solution design
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Ensure alignment with Programme & Project Managers to make sure technical resources can build and implement the designed solutions on time and with respect to design quality standards and practices
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Ensure alignment with Tech Pillars to make sure simple demands will be handled by them E2E
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Consultancy-Interface to technical pillars, Customers & Product Management
Core competencies, knowledge, and experience:
Pre-Sales:
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Expert knowledge of modern IT technologies: on-premise and/or in Public / Private Cloud within VCI Product Portfolio
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DRCC
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OCI
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CI
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VMWare
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Azure
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AWS
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GCP
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(future technologies tbd)
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Advance knowledge of LAN, WAN, WLAN, Telephony, Storage & Backup, Configuration and administration of Firewalls, switches, routers
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Ability to translate future-state business capabilities and requirements into solution architecture requirements
Design & Delivery:
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Strong IT delivery management background with specific experience in infrastructure implementation
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Low level infrastructure design practices, standards and governance & best practices within data security
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Experience designing and supporting complex network solutions in a large organization
Communication & Way of Working
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Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
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International experience and background in a complex business environment essential as well as ability to work across an international and distributed team
Must have technical / professional qualifications:
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Minimum of 5 years of experience in at least two Infrastructure solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development
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Qualifications on working within Agile & Waterfall project methodologies
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.Fluent English
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