Infrastructure System Engineer

Company Description

Teleperformance Egypt is a global leader in customer experience management, providing services across a variety of industries. The company is committed to delivering exceptional customer service while fostering a culture of innovation and collaboration. Teleperformance Egypt operates with a strong focus on leveraging advanced technologies and best practices to meet client needs. The company prides itself on creating growth opportunities for its employees within a dynamic and inclusive work environment.

Key Responsibilities

In this role, you are responsible for the design, implementation, operation, and continuous optimization of complex IT infrastructure components within your assigned areas of expertise. You act as a last-level technical expert and play a key role in ensuring stable, secure, and standardized IT services.

· Designing, implementing, installing, operating, updating, and troubleshooting assigned specialized IT topics such as:

1. Terminal Server environments

2. Virtual server infrastructures

3. Antivirus and endpoint protection solutions

4. Backup and recovery systems

5. Linux and Windows server environments

6. Database systems

7. Secure file transfer environments

8. Monitoring solutions

9. Standardized platforms and individual application/software solutions

· Independently managing incidents, problems, and escalations up to last-level support

· Supporting the consultation, planning, and technical design of IT projects

· Coordinating tasks, timelines, and deliverables for assignments delegated to external service providers, other IT specialist groups, or operational business units

· Coordinating with external service providers as well as internal IT specialist teams

· Acting as the primary contact for last-level and highly complex technical issues

· Designing and implementing automation solutions, including scripting where required

· Conceptualizing tasks suitable for routine and operational activities

· Creating and maintaining high-quality technical documentation independently

· Participating in on-call rotations and scheduled work outside standard business hours for maintenance activities or technical changes

· Taking on defined ITSM roles such as Incident Manager, Problem Manager, Change Manager, and System Coordinator

· Ensuring strict compliance with information security requirements, including careful handling of privileged access rights

· Adhering to confidentiality obligations, contractual and legal regulations, and ISMS policies

· Immediately reporting and actively supporting the resolution of security incidents

· Additional tasks can be assigned at any time

Required Qualifications:

· Bachelor’s degree in Computer Science, Information Technology, or a comparable qualification

· Minimum of 5 years of proven, hands-on experience in systems engineering and server-/system administration within complex, enterprise IT environments

· ITILv4 Foundation certification

· English Level B1

· In-depth knowledge of current market technologies in virtualization (VMware, Proxmox) and backup/restore products (Veeam etc.)

· Very high willingness to learn, strong resilience, and flexibility in a dynamic IT environment

· Structured, goal-oriented, and analytical working style with a strong sense of ownership

· Strong organizational and coordination skills with the ability to manage multiple stakeholders and priorities

· Excellent communication skills, a strong team-oriented mindset in an international environment and the ability to explain complex technical topics clearly

· High level of commitment, reliability, and hands-on mentality