Main Accountabilities
Collaborate with the Commercial team and Business Manager to establish and meet annual sales budgets.
Detecting opportunities, seek out, analyze and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
Maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
Negotiate prices, payment terms and volumes with customers to maximize returns to the business.
Act as the main point of contact and offer administrative support to the sales team
Serve as the direct point of contact for customers, providing after-sales support and follow-up assistance.
Handling of suppliers, customers, and products creation on different ERP systems and regularly update them.
Create purchasing requests (ARO) and secure the necessary approvals.
Assist in creating and maintaining an accurate, up-to-date customer database for the relevant business unit by gathering and analyzing the market info (product, competitor, industry data, etc.) to enable development of the business strategy.
Maintain close communication and follow up with the Supply Chain team on order execution.
Closely monitor stock levels to ensure timely replenishment.
Provide support during marketing event preparations and execution.
Monitor and follow up on customer satisfaction.
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Owner: “HR”
Document ID: F-ME-04-02_6
Implementation date: 9-May-2025
This is an approved document, originated by the SHEQ.
Job Description
Prepare monthly sales reports
Track receivables and notify the Sales team when necessary, keeping business risk to a minimum.
Manage customer requests for samples, both locally and intercompany, and ensure timely follow-up.
Promote the use of the Customer Portal and the e-Lab, if applicable
Skills and qualifications
Fluent in English
- Strong relationship building and negotiation skills
- Strong communication skills
- Teamplayer
- Commercial and dynamic mindset
- Legal and quality driven
- Passionate about achieving goals/targets
- Understanding of customer and market dynamics and requirements
Good presentation skills
Ability to work under pressure
Understanding of products and their application
Bachelor degree in the relevant industry is preferred
±3 years of experience in a commercial role in the relevant industry is a plus
- IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
