Inside Sales Engineer

This ideal candidate will be responsible for providing timely and effective technical assistance to offshore customers, both existing and potential, across different regions and markets. The Offshore Sales specialist will use various communication channels, such as phone, email, chat, etc., to troubleshoot and resolve customer issues, answer inquiries, and provide product information and guidance. The technical support specialist will also seek to expand the customer base by identifying and reaching out to new prospects, generating leads, and following up on referrals. Will work closely with the sales and marketing teams to ensure customer satisfaction and retention, and to achieve the company’s revenue and growth goals.

Responsibilities

• Provide technical and commercial quotations to customers through different channels.
• Influence and promote customer satisfaction, service and support.
• Resolve customer problems to restore and promote good public relations.
• Establish and maintain relationships with vendors.
• Develop and maintain effective parts department processes to ensure customer satisfaction.
• Share best practices and implement common processes department wide.
• Receive phone-in and walk-in and E-mail customers’ request for parts
• Locate parts for customers on various machines, CAT, and other brands we service
• Find parts using automated system
• Maintain good notes, organized desk for easy and quick access to information
• Work cooperatively with fellow team members to accomplish warehouse/parts goals
• Help fellow counter personnel find parts information more efficiently
• Assist the supervisor in projects when called upon
• Appropriately suggest the purchase of additional items when selling a part
• Provide leads to PSSRs, Service shops, etc.
• Direct customers to the proper service techs, when more information is needed

Qualifications

• Bachelor's degree of Mechanical or Electrical engineering
• Min. 1 - 2 years of technical experience, especially sales
• Excellent command of English language, French is a plus
• Willingness to travel
• Strong verbal, written, and interpersonal skills