Insurance Coordinator

At AWR Group, we are at work for a planet that prospers A world that serves all generations

those of today, and those yet to come We’re a group of companies, transforming businesses of today and building purposeful ventures for the future Our greatest endeavour is to enhance the lives of all generations we touch We are AWR Group We embrace generation next

Job purpose: ( Use one or two sentences to state the major purpose, objective or function of the position and the end result it is intended to accomplish)

The Insurance Coordinator is responsible for managing the company’s insurance policies, ensuring proper coverage for assets, employees, and liabilities This role involves liaising with insurance providers, coordinating claims, and ensuring compliance with legal and company requirements The Insurance Coordinator will also handle renewals, adjustments, and any queries related to insurance matters

Job responsibilities: ( These are the fundamental job duties regularly performed by the employee in the position)

· Achieve Monthly Insurance Renewal Targets: Ensure all monthly insurance renewal goals are met in a timely manner

Lead Engagement: Approach potential leads daily through calls, SMS, email, WhatsApp, and other communication channels

Liaise with Insurance Underwriters: Work closely with a panel of insurance underwriters to obtain competitive rates and quotes
Customer Retention: Promote and influence customers to retain their policies, aiming for a high conversion ratio
Policy Explanation & Guidance: Explain the benefits and coverage of policies to customers, helping them choose the right options to meet their needs
Policy Documentation: Handle policy paperwork and manage policy issuance through the insurance portal provided by the panel of insurers
Reporting: Maintain accurate daily, weekly, and monthly reports and share them with the team leader

The above statements are intended to describe the general nature and level of work performed by people assigned to this job function They are not intended to be construed as an exhaustive list of all job duties performed Management reserves the right to revise or amend duties at any time

Educational Qualification

(Consider Education/Experience type and minimum level; Special skills; Certifications and licenses etc)

· University degree

Work Experience

(Consider work experience requirement to do the job; x of years)

· 2-3 years’ experience in motor insurance

Competencies

(Consider certain technical skills to do the job, Analytical Skills, Persuasives, Strategic Thinking etc)

Excellent customer service skills

Strong communication and interpersonal skills, with the ability to use effective selling techniques
Proficient in computer skills and ability to effectively use the company software
Previous experience in a similar insurance-related role
Knowledge of relevant laws regarding insurance, especially auto-insurance

Languages

· English a must, Arabic-speaking is an advantage