IS-GT (Information Services - Graduate Trainee)

The GT will support the daily IT and system operations across all grocery stores, warehouses, and head office departments. This entry-level role provides hands-on exposure to retail technologies such as POS systems, ERP (Microsoft Dynamics 365) warehouse automation, and e-commerce platforms. The candidate will work closely with senior IS staff to ensure system reliability, smooth store operations, and effective technology support to business users.

Responsibilities

• Assist in monitoring and maintaining store POS systems, back-office PCs, and network connectivity
• .Provide first-level technical support for end users in stores, warehouses, and the head office.
• Support ERP and retail system operations, including user setup, data updates, and issue tracking.
• Help configure and troubleshoot scanners, printers, scales, and handheld PDA devices used in stores and warehouses.
• Participate in system rollout, software updates, and technology implementation projects across stores.
• Assist in monitoring store network performance and escalate issues to the infrastructure team when required.
  
  

Requirements

• Bachelor’s degree in information systems, Computer Science, Information Technology, or a related field.
• Fresh graduate or up to 1 year of experience in IT or retail technology support.
• Basic understanding of networking, databases, and ERP/business applications.
• Familiarity with Windows systems, Office 365, and POS software is an advantage.
• Strong analytical, troubleshooting, and communication skills.
• Team-oriented, proactive, and eager to learn.
• Willing to work on-site in stores or warehouses when required