IT Analyst I - Desktop

• Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
• Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
• Perform reconciliation with the Procurement team on Cost Center.
• Research & update new hardware and/or vendor for IT Desktop
• End user support for handheld and peripheral devices.
• Create SNOW ticket to update or improve the current or new process with the automation.
• Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
• Maintain IT inventory.
• Document instances of desktop equipment or component failure, repair, installation, and removal.
• Onsite branch/ department support.
• Handle the ticketing system, phone and email support.
• Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

• Fundamental understanding of IT Asset Procurement & Tracking
• Fundamental understanding of Inventory Management & Analysis
• Basic knowledge of IT Desktop’s Vendor Management
• Compliance Tracking and management
• Basic knowledge of Service Now & Visio
• Required: Ability to troubleshoot PC problems & basic network issues.
• Required: Intermediate Microsoft product knowledge (OS & Office suite).
• Required: Strong customer service skill.
• Required: Strong foundation of MS Windows OS which include AD and GPO
• Required: Familiarity with various MS products which include MS O365

The salary range for this full-time position is $20.20 Hourly - $21.64 Hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
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