KEY RESPONSIBILITIES

• Oversee the installation, configuration, maintenance, and upgrade of IT systems, including servers, networks, hardware, software, and peripherals.
• Ensure the reliability and availability of IT infrastructure to support hotel operations, guest services, and administrative functions.
• Implement and maintain robust network security measures, including firewalls, VPNs, intrusion detection systems, and access controls.
• Maintaining and troubleshooting support of back-office accounting, e-mail, reservations, PMS, internet access, point of sale, time and attendance, sales & catering, office automation, key entry systems, backup systems, telecommunication systems, meeting rooms and display boards.
• Monitor network traffic and systems for security breaches or vulnerabilities, taking proactive measures to mitigate risks.
• Manage the IT helpdesk and provide technical support to hotel staff and guests, addressing hardware, software, and network issues promptly and effectively.
• Develop and enforce IT policies and procedures to ensure consistent and reliable support services.
• Act as a liaison between the hotel, franchisor, and hardware providers to communicate hardware issues, needs and installation.
• Maintains licensing history.
• Evaluate new technologies and IT solutions that enhance guest experience, operational efficiency, and cost-effectiveness.
• Lead the implementation of IT projects, such as property management systems (PMS), point-of-sale (POS) systems, and guest Wi-Fi services.
• Ensure the integrity, confidentiality, and availability of hotel data through regular backups, data recovery plans, and disaster recovery procedures.
• Develop and maintain standards and procedures for system security for all applicable systems to minimize potential exposure/risk
• Implement data protection measures in compliance with industry standards and regulations (e.g., GDPR).
• Negotiate contracts with IT vendors, service providers, and suppliers to ensure cost-effective procurement of hardware, software licenses, and services.
• Manage the IT budget, monitor expenditures, and prepare financial reports and forecasts related to IT investments and operational expenses.
• Provide training and technical guidance to hotel staff on IT systems, applications, and security best practices.
• Foster a culture of IT awareness and proficiency among employees to enhance productivity and customer service delivery.
• Ensure compliance with regulatory requirements and industry standards related to IT operations, data protection, and privacy.
• Conduct regular audits and assessments of IT systems to identify and address security vulnerabilities and operational risks.

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.