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IT Executive (Islamabad) / IT Officer (Faislabad)

Responsibilities

  • CRM Monitoring & Support
  • Monitor CRM systems for performance and availability.
  • Provide end-user support and escalate critical issues as needed.
  • ERP Technical Support
  • Provide first-level support for ERP systems.
  • Assist users with access, error resolution, and general functionality issues.
  • NVR (Network Video Recorder) Support
  • Configure, maintain, and troubleshoot NVR systems.
  • Work with surveillance teams to ensure system uptime and data security.
  • Network Printer Support
  • Install, configure, and troubleshoot network printers.
  • Resolve connectivity and driver-related issues.
  • Datacenter Support
  • Perform physical and remote support for datacenter infrastructure.
  • Monitor hardware, software, and environmental conditions.
  • Linux System Administration
  • Manage Linux servers including user accounts, permissions, updates, and system health.
  • Perform log reviews, backups, and patch management.
  • Windows System Support
  • Install, configure, and troubleshoot Windows desktops and servers.
  • Provide user support and ensure system updates and security compliance.
  • OpenVPN Support
  • Set up, maintain, and troubleshoot OpenVPN for secure remote access.
  • Ensure encryption and connection stability.
  • Vicidial Support
  • Provide technical support and maintenance for Vicidial systems.
  • Troubleshoot campaign issues, SIP connectivity, and agent desktop problems.
  • Router Configuration & Support
  • Configure and maintain routers, including firewall settings and routing rules.
  • Troubleshoot network issues and ensure internet connectivity.

Job Type: Full-time

Work Location: In person

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