IT Executive (Islamabad) / IT Officer (Faislabad)

Responsibilities

• CRM Monitoring & Support
• Monitor CRM systems for performance and availability.
• Provide end-user support and escalate critical issues as needed.
• ERP Technical Support
• Provide first-level support for ERP systems.
• Assist users with access, error resolution, and general functionality issues.
• NVR (Network Video Recorder) Support
• Configure, maintain, and troubleshoot NVR systems.
• Work with surveillance teams to ensure system uptime and data security.
• Network Printer Support
• Install, configure, and troubleshoot network printers.
• Resolve connectivity and driver-related issues.
• Datacenter Support
• Perform physical and remote support for datacenter infrastructure.
• Monitor hardware, software, and environmental conditions.
• Linux System Administration
• Manage Linux servers including user accounts, permissions, updates, and system health.
• Perform log reviews, backups, and patch management.
• Windows System Support
• Install, configure, and troubleshoot Windows desktops and servers.
• Provide user support and ensure system updates and security compliance.
• OpenVPN Support
• Set up, maintain, and troubleshoot OpenVPN for secure remote access.
• Ensure encryption and connection stability.
• Vicidial Support
• Provide technical support and maintenance for Vicidial systems.
• Troubleshoot campaign issues, SIP connectivity, and agent desktop problems.
• Router Configuration & Support
• Configure and maintain routers, including firewall settings and routing rules.
• Troubleshoot network issues and ensure internet connectivity.

Job Type: Full-time

Work Location: In person