IT Executive /NOC Executive (24/7 Operations)

POSITION: NOC Executive (24/7 Operations)

LOCATION: 205, Korang Road, I-10/3, Islamabad, Pakistan

DEPARTMENT: Network Operations Centre (NOC) / Technical Operations

REPORTS TO: NOC Lead / Operations Manager

EMPLOYMENT TYPE: Full-time, Shift-based (24/7)

ABOUT THE ROLE

We're looking for a reliable and technically-aware NOC Executive to support 24/7 monitoring and operational activities within our Network Operations Centre. This is an excellent opportunity for candidates with basic technical knowledge who are eager to learn and grow in a fast-paced, mission-critical operational environment.

You will be the eyes and ears of our operations team, monitoring critical systems, identifying issues promptly, and ensuring smooth communication between technical teams and vendor partners. If you thrive under pressure, pay attention to detail, and have a passion for maintaining uptime and reliability, we want to hear from you.

KEY RESPONSIBILITIES

• Monitor systems, devices, and operational dashboards continuously during assigned 24/7 shift rotations
• Perform routine health checks on network connectivity, device status, and system performance metrics
• Identify, log, and escalate faults, alerts, or service interruptions following defined procedures and escalation matrices
• Maintain detailed daily monitoring logs, incident reports, and operational records with accurate timestamps
• Coordinate with internal technical teams and external vendors for rapid issue resolution and support
• Perform basic troubleshooting of network and hardware-related problems, following technical runbooks
• Respond promptly to alarms and operational alerts, ensuring timely acknowledgment and action
• Actively contribute to maintaining system uptime and operational continuity through vigilant monitoring and quick escalation
• Strictly adhere to defined Standard Operating Procedures (SOPs), escalation protocols, and operational guidelines
• Support routine checks of power backup systems and environmental conditions (temperature, humidity) where applicable
• Document all activities, incidents, and resolutions in ticketing systems and knowledge bases
• Collaborate with team members to support seamless 24/7 NOC coverage

REQUIRED QUALIFICATIONS & SKILLS

EDUCATION:

• Diploma or Bachelor's degree in IT, Telecom, Electronics, Electrical Engineering, or related technical field

TECHNICAL KNOWLEDGE:

Basic understanding of networking concepts:

• IP addressing and routing basics
• Network devices (routers, switches, firewalls)
• Internet connectivity and bandwidth concepts

Basic hardware and device monitoring knowledge:

• Server and networking hardware components
• Device health monitoring fundamentals
• Alert and threshold interpretation

Power backup systems awareness:

• UPS (Uninterruptible Power Supply) operation
• Basic electrical safety practices
• Power distribution and backup testing

System monitoring and escalation handling:

• Monitoring tools and dashboard interpretation
• Incident logging and ticket management
• Clear escalation procedures and when to escalate

PROFESSIONAL COMPETENCIES:

• Proficiency with standard computer applications:
• Microsoft Office (Word, Excel)
• Email communication
• Dashboard and monitoring tools
• Strong communication and coordination skills:
• Clear verbal and written communication
• Professional phone etiquette
• Ability to convey technical issues to non-technical stakeholders
• Willingness to work in rotational shift system:
• Flexibility for night shifts, weekends, and holidays
• Ability to adapt to 24/7 operational demands
• Reliable and punctual attendance

EXPERIENCE

• Preferred: 0-2 years of relevant experience in NOC, technical support, helpdesk, or system monitoring roles
• Fresh graduates and career changers with strong technical aptitude and willingness to learn are highly encouraged to apply
• Prior exposure to monitoring tools, ticketing systems, or technical support environments is a plus but not required

KEY COMPETENCIES & PERSONAL ATTRIBUTES

• Exceptional attention to detail – catching issues others might miss
• Discipline and reliability – showing up on time for every shift and being accountable to your team
• Quick response capability – reacting swiftly to alerts and operational events
• Basic troubleshooting mindset – logical thinking to diagnose and escalate issues appropriately
• Strong adherence to process – following SOPs and escalation matrices precisely
• Team coordination and communication – working effectively with colleagues and stakeholders
• Calm under pressure – maintaining composure in high-stress operational scenarios
• Proactive engagement – taking initiative to prevent or address potential issues
• Documentation focus – accurately recording incidents and actions taken

WORKING CONDITIONS

• Shift-based role with 24/7 coverage requirements (including night shifts, weekends, and public holidays)
• Rotational shifts: Morning, Evening, and Night shifts on a defined rotation schedule
• On-site work required – stationed at NOC facility in Islamabad
• Continuous environmental monitoring in a tech-forward operations centre
• Exposure to multiple IT systems, tools, and monitoring platforms
• Performance measured on uptime, incident response time, and documentation accuracy

WHAT WE OFFER

• Comprehensive on-the-job training in NOC operations and monitoring tools
• Opportunity to work in a mission-critical environment supporting the entire organization
• Clear career progression pathway into Senior NOC roles, System Administration, or Network Engineering
• Supportive team culture with mentoring from experienced NOC professionals
• Competitive salary with shift allowances and benefits
• Professional development support and certification opportunities
• Exposure to enterprise-grade IT infrastructure and operations

Job Type: Full-time

Pay: Rs45,000.00 - Rs80,000.00 per month

Application Question(s):

• This role requires 24/7 rotational shifts including, weekends, and public holidays. Please explain how this fits with your personal situation.

• Imagine you're monitoring systems at 2 AM and receive an alert: "Database Server Connectivity Lost." Walk us through exactly what you would do in the first 5 minutes - what information would you gather, what would you check, and who would you escalate to?

Note: Your response not AI generated.

Work Location: In person