IT Help Desk

We are looking for an IT Helpdesk responsible for ensuring stable internet and network performance, installing and maintaining computer hardware and software, and handling technical issues. The role includes providing on-site and remote support, responding to support tickets within the defined SLA, and escalating critical cases when necessary.

Responsibilities

• Ensure internet performance is acting well.
• Install, modify, and repair computer hardware and software.
• Healthy check of printer devices, attendance machines, IP CAM, and any related network devices.
• Resolve technical problems with LAN and WAN with ISP.
• Install & fix issues related to computer peripherals for users.
• Resolve issues related to computer systems, software, and hardware.
• Respond to queries on-site or remotely.
• Respond to the ticketing system within the defined SLA.
• Resolve problems by running diagnostic programs.
• Identify and escalate situations requiring urgent attention
  
  

Requirements

• 1-3 years of experience or highly qualified fresh graduates.
• Bachelor’s degree in computer science or information systems.
• Good knowledge of CCNA or MCSA.
• Hand on Ticketing System.
• Excellent Communication Skills.