IT Help Desk / Service Desk Technician

Job Title: IT Help Desk / Service Desk Technician

Company: Robert Quinn Ltd

Employment Type: Full-Time

Salary: $68,000 - $78,000 per annum

Job Overview

Robert Quinn Ltd is one of Ireland's leading construction companies, with nearly 50 years of experience specialising in commercial, retail, healthcare, and educational projects. Renowned for our quality workmanship and timely project delivery, we are seeking a motivated and skilled IT Help Desk / Service Desk Technician to join our dedicated team. The successful candidate will be the first point of contact for all IT support queries, ensuring the seamless operation of our technology infrastructure, which is vital to the success of our diverse and high-value construction projects. This is an excellent opportunity to develop your IT career within a dynamic and respected industry leader.

Responsibilities

 

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person.
• Diagnose and resolve hardware, software, and networking issues for desktops, laptops, mobile devices, and printers.
• Log, prioritise, and manage all support requests in our help desk system, ensuring timely resolution and clear communication.
• Install, configure, and maintain computer systems, applications, and peripherals in line with company standards.
• Manage user accounts, permissions, and access rights within Active Directory and Microsoft 365.
• Provide support for industry-specific software, including Building Information Modeling (BIM) and project management tools.
• Escalate complex and unresolved issues to senior IT staff or third-party vendors.
• Assist in creating and maintaining IT documentation, user guides, and knowledge base articles.
• Contribute to IT projects, including system upgrades, new implementations, and office setups.

Qualifications

 

• Proven experience in an IT help desk, service desk, or technical support role.
• Strong knowledge of Microsoft Windows operating systems, Microsoft 365, and standard office software.
• Experience with Active Directory for user account management.
• Excellent troubleshooting and problem-solving skills with a logical, methodical approach.
• Exceptional communication and interpersonal skills, with a focus on providing outstanding customer service.
• Ability to work effectively both independently and as part of a collaborative team.
• A relevant IT qualification (e.g., CompTIA A+, Microsoft certification) would be advantageous.
• Experience within the construction industry or with construction-related software is desirable but not essential.

Benefits

 

• A competitive salary package.
• Opportunity to work with a leading company on prestigious construction projects.
• A supportive and professional work environment that encourages growth and development.
• Opportunities for ongoing training and professional certification.
• Company pension scheme.