IT HELPDESK TECHNICIAN

Job Summary

We are looking for a skilled and customer-focused IT Help Desk Technician to provide technical support and assistance to employees and ensure the smooth operation of IT systems. The ideal candidate should have strong troubleshooting skills, hands-on IT support experience, and must be currently based in Bahrain and available for immediate joining.

Key Responsibilities

• Provide first-level technical support to users via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Support Windows operating systems, Microsoft Office, and basic networking issues.
• Set up and manage user accounts, passwords, and access permissions.
• Monitor and respond to help desk tickets in a timely manner.
• Maintain IT documentation and update support logs and system records.
• Assist in IT system upgrades, maintenance, and security updates.
• Ensure compliance with company IT policies and procedures.

Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field.
• 2–4 years of experience in IT support or help desk roles.
• Strong knowledge of Windows OS, Microsoft Office, and basic networking.
• Experience with hardware troubleshooting and system installations.
• Good communication and customer service skills.
• Ability to work under pressure and resolve technical issues efficiently.
• Must be locally available in Bahrain.
• Immediate joiners preferred.

Preferred Skills

• Familiarity with Active Directory and user account management.
• Basic knowledge of network troubleshooting (LAN/Wi-Fi).
• Experience using IT ticketing systems.

Job Types: Full-time, Permanent