IT Onsite & Area IT HelpDesk Coordinator

Leadership that prioritizes a people-first culture makes a company a great place to work. Employees feel valued, appreciated, and connected, which fosters trust, respect, and open communication. Sika achieve higher employee engagement, attract top talent, and minimize unwanted turnover, contributing to better business success.

A proactive and experienced IT professional to serve as both the On-Site Coordinator and Area Helpdesk Coordinator. This role bridges hands-on technical support at local sites with leadership and operational oversight of the helpdesk team across a designated area or region. The ideal candidate will manage IT incidents, ensure service delivery excellence, and drive continuous improvement across support functions.

• 
  Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 5+ years in IT support roles, with at least 2 years in a team leadership or coordination position.
• Strong technical knowledge of Windows, Office 365, networking, mobile device management, and hardware troubleshooting.
• Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Familiarity with ITIL frameworks and best practices.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced, multi-site environment
• Exposure to enterprise environments (e.g., manufacturing, constructions) preferred.

Skills:

• Self-motivated
• Knowledge in Facade and curtain wall market
• Problem solving abilities
• Excellent communication in Arabic and English
• Teamwork and team building
• Interpersonal skills
• Strong negotiations skills
• Working under pressure