IT Operations Officer

ONLY CANDIDATES WHO ARE BASED IN QATAR WILL BE CONSIDERED.

Job Purpose

Provide support on IT Operations-related activities and ensure that all required systems for the users are available to be utilized on a uninterrupted basis and all processing is carried out in a secure and professional manner as per the bank’s IT security policy.

IT Operations

• Monitor and handles effectively the bank’s overall IT systems and network so as to minimize response time and maximize efficiency.
• Liaise with Technical support team and vendors to ensure that necessary technical support is continuously and efficiently and provided IT services are up and running.
• Perform routine monitoring of all IT systems and regular backups.
• Ensure proper accessibility definition and granting of privileges to the Bank’s IT system administration.
• Ensure proper support and escalation to the various Bank departments and vendors when moving new services or systems to production.
• Handles the data centre and minimize service down time. While ensuring sufficient data centre capacity by way of regular maintenance and upgrades.
• Ensure that physical security is maintained via controlled accesses to IT Datacentre
• Handles all pending IT tickets and open calls on a weekly basis and coordinates to team leaders and respective personnel for resolution.

Data Processing

• Maintain back-ups of the entire system in order to recover information when required.
• Perform end of day processing for all systems.

Disaster Recovery / User Protocols

• Administer protocols for disaster recovery, ensuring facilities are in place to protect the bank’s data and to enable the bank to recover business processing in the event of a disaster or emergency.

Customer Service

• Deliver consistently high levels of customer service and deal with customer queries effectively, escalating complex ones to the appropriate channel.

MIS and Reports

• Assist in the preparation of timely and accurate functional statements and reports to meet functional requirements, policies and standards.

Qualifications:

• Bachelor’s degree in information system, Computer Science or equivalent.

Experience:

• Minimum 5 years relevant IT experience in System Administration (Windows / UNIX).
• Experience in the banking sector is preferred.

Job-Specific Skills (Generic / Technical):

• Understanding and knowledge of System Administration.
• Knowledge of the banking sector in Qatar and the region. (preferred)
• Knowledge of latest IT developments and trends.
• Knowledge in system integration and administration.
• Ability to collaborate and communicate effectively.
• Ability to interact with internal and external stakeholders in a multi-cultural environment.
• Ability to work under pressure.
• Planning and organizing skills.
• Arabic and English speaking preferred.