IT Service Delivery Lead

Job Description

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a IT Service Delivery Lead to join our Client's team.

Overview

We are a $1B+ and rapidly growing manufacturing company seeking an experienced IT Service Delivery Lead to own the delivery and continuous improvement of IT services supporting Operations, Manufacturing, Supply Chain, and Procurement applications. This leader will manage service operations across multiple ERP platforms, govern the roadmap for consolidation into a standardized end-state solution, and partner closely with Operations and Supply Chain leadership to enable scalable, efficient business processes.

Key Responsibilities

Service Delivery & Operations

• Own end-to-end IT service delivery for Operations, Manufacturing, Supply Chain, and Procurement applications.
• Manage day-to-day system operations, enhancements, and support across a diverse ERP environment.
• Establish SLAs, KPIs, and service governance to ensure system availability, performance, and reliability.

Roadmap & Transformation Leadership

• Define and govern the multi-year applications roadmap for Operations and Supply Chain systems.
• Lead projects to streamline and standardize business processes across disparate ERP systems.
• Drive the execution of ERP consolidation initiatives toward a unified, scalable platform.
• Evaluate emerging technologies and solutions to enable supply chain visibility, manufacturing efficiency, and procurement automation.

Team Leadership & Vendor Management

• Build, mentor, and lead an IT applications support and delivery team aligned to Operations and Supply Chain.
• Manage vendor and system integrator relationships to ensure consistent, high-quality service delivery.
• Oversee contracts, licensing, and vendor performance against agreed outcomes.

Stakeholder Engagement

• Serve as the primary IT liaison to Operations, Supply Chain, Manufacturing, and Procurement leadership.
• Translate business requirements into IT solutions that deliver measurable value.
• Provide transparent communication on roadmap progress, project status, and system performance to senior leadership.

Qualifications

• Bachelor’s degree in Information Systems, Supply Chain Management, Engineering, or related field (Master’s preferred).
• 8+ years of IT applications management experience with 3+ years in a service delivery or leadership role.
• Proven track record managing ERP environments in manufacturing, supply chain, or procurement contexts (Epicor, NetSuite, SAP, Oracle, or similar).
• Demonstrated success leading ERP transformation or consolidation initiatives.
• Strong vendor management and project leadership experience.
• Knowledge of manufacturing execution systems (MES), supply chain planning, or procurement solutions a plus.
• Excellent communication, leadership, and change management skills.

Key Competencies

• Strategic thinker with ability to align IT applications to business operations and growth goals.
• Strong knowledge of supply chain, manufacturing, and procurement processes.
• Skilled at balancing operational stability with transformation initiatives.
• Capable of influencing senior leadership and building consensus across functions.
• Experienced in high-growth, global, or multi-ERP environments.

Security Clearance Required: N/A

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities