IT Service Desk Administrator II UAE National Only

Job Summary

The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escape complex issues when necessary.

Key Responsibilities

• Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.
• Manage the IT counter to support employees with hardware software and access requests.
• Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.
• Support and administer Google Workspace (G Suite) accounts apps and integrations.
• Basic network troubleshooting (LAN / Wi-Fi connectivity VPN printer setup etc.).
• Install configure and maintain applications such as MS Office 365 and collaboration tools.
• Ensure timely escalation of unresolved issues to higher-level IT support teams.
• Assist with new hire onboarding (laptop setup account creation orientation support).
• Track and update asset inventory for laptops peripherals and accessories.
• Provide support for audio / visual and conferencing equipment.
• Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.
• Maintain documentation of processes FAQs and solutions for common issues.
• Participate in IT projects such as system upgrades security awareness and process improvements.
• Ensure compliance with IT policies security guidelines and data protection standards.

Qualifications and Skills

• Bachelors degree (or Diploma) in Information Technology Computer Science or related field.
• Fresh graduates are welcome to apply; 12 years of IT support / service desk experience is preferred.
• Strong knowledge of Windows and macOS troubleshooting.
• Familiarity with Google Workspace (G Suite) administration.
• Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi Fi).
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Excellent problem-solving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to multitask prioritize and work in a fast-paced environment.
• Willingness to work flexible hours or shifts if required.

Remote Work: No

Employment Type: Full-time

Vacancy: 1