IT Services Specialist

Job Summary
We are seeking an IT Service Specialist (Outsourced role) to manage and support our IT hardware, software, and network systems. The role ensures smooth IT operations, resolves technical issues, and collaborates with internal teams and external vendors to deliver reliable IT services.

Key Responsibilities

• Support GSC projects and IT improvements.

• Configure, maintain, and replace IT hardware; manage IT inventory and software licenses.

• Assist users with technical issues, incidents, and ticketing systems (e.g., ServiceNow).

• Diagnose and troubleshoot hardware, software, and connectivity problems.

• Manage devices (PCs, printers, routers, mobiles, conferencing systems).

• Educate users on IT standards, policies, and provide training.

• Maintain strong vendor relationships and support third-party IT suppliers.

• Ensure SLA compliance for maintenance and repairs.

• Assist in identifying business process improvements.

Qualification

• Bachelor’s degree in IT, Computer Science, Communication Engineering, or related field

• Fluency in English

• Certifications (CCNA, Microsoft Certified IT Professional) preferred.

• Prior experience in IT support or related roles.

• Strong problem-solving and communication skills.

• Solid knowledge of systems, networks, and troubleshooting.

• Ability to work independently and manage multiple tasks in a dynamic environment.