IT Specialist

Job Description – IT Specialist

Department: Information Technology

Reporting To: Head of IT

Location: Islamabad

Employment Type: Full-Time

Job Purpose

To ensure secure, reliable, and efficient IT operations supporting fintech systems, digital platforms, and business applications, while maintaining data security, system availability, and regulatory compliance in line with SECP requirements and best industry practices.

Key Responsibilities

• Ensure smooth day-to-day IT operations across offices

• Install, configure and upgrade systems, software and devices

• Monitor server performance, logs, patching & resource usage

• Maintain IT inventory (laptops, desktops, printers, network devices etc.)

• Manage LAN/WAN, switching, routing, VLANs & VPN connectivity

• Configure & maintain firewall rules and internet security

• Implement and monitor data backup plans & disaster recovery

• Enforce cybersecurity policies and access control rights

• Supervise helpdesk team and ensure timely ticket resolution

• Assign, track & escalate IT support issues as per SLA

• Conduct user trainings for systems / new tools

• Manage employee onboarding/offboarding (emails, access provisioning)

• Maintain CRM Users, email accounts

• Coordinate support with Dialer / CMS vendors

• Manage vendor relationships (ISPs, hardware suppliers, other service providers)

• Assist higher management on new project planning and rollouts

• Prepare and maintain network diagrams, SOPs & IT documentation

• Support compliance requirements (audit, ISO, internal policies)

• Evaluate and recommend hardware/software as per business needs

Qualification & Experience

Qualification

• Bachelor’s degree in Computer Science, IT, Software Engineering, or related field

Experience

• 2–4 years of relevant IT experience
• Experience in Fintech, NBFC, Banking, or regulated environments preferred

Technical Skills

• Windows / Linux systems administration
• Networking fundamentals (LAN, WAN, VPN, firewalls)
• Backup and recovery tools
• Access control management
• Endpoint security & antivirus solutions
• IT service management tools (ticketing systems)

Soft Skills & Competencies

• Problem-solving and analytical skills
• Strong communication and coordination abilities
• Attention to detail and documentation discipline
• Ability to work under pressure in a regulated environment
• High ethical standards and confidentiality

Job Type: Full-time

Pay: Rs75,000.00 - Rs80,000.00 per month

Application Question(s):

• Have you read the job description carefully before applying for the job?

Experience:

• IT Specialist: 2 years (Required)

Location:

• Islamabad (Required)

Work Location: In person