IT Support Specialist Requirements
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A bachelor's degree in computer science, information technology, or similar.
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3-5 years of experience as an IT support specialist.
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Exceptional ability to provide technical support and resolve queries.
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In-depth knowledge of computer hardware, software, and networks.
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Ability to determine IT needs and train end-users.
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Proficiency in IT helpdesk software, such as Freshservice and SysAid.
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Experience in documenting processes and monitoring performance metrics.
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Advanced knowledge of database maintenance and system security.
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Ability to keep up with technical innovation and trends in IT support.
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Exceptional interpersonal and communication skills.
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