IT Support Assistant

Key Responsibilities:

• Receive, document, and track user complaints.
• Classify and prioritize issues in the Complaint Management System (CMS).
• Provide basic troubleshooting for hardware, software, OS, and networking issues.
• Ensure timely resolution or escalation of complaints.
• Deliver excellent customer support and complaint management service.

Skills & Competencies:

• Strong communication and customer service skills.
• Basic knowledge of hardware, software, operating systems, and networking.
• Familiarity with helpdesk/complaint management systems.
• Understanding of basic IT security principles.

Job Type: Full-time

Pay: Rs50,000.00 per month

Work Location: In person