IT Support Engineer

Responsibilities

• Install, configure, and troubleshoot computer systems, network devices, printers, and other peripherals.
• Respond promptly and professionally to user support requests via phone, ticketing system, or in-person.
• Diagnose and resolve a wide range of technical issues related to software, hardware, accounts, and network connectivity.
• Provide clear and detailed documentation of problems, resolutions, and procedures.
• Perform basic system administration tasks (user account setup, permissions, etc.).
• Assist in rolling out new software, hardware, applications, and updates.
• Work collaboratively with other IT team members to escalate and resolve complex issues.
• Stay up-to-date on relevant technology trends and solutions.

Requirements

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 1 year of experience in an IT support or help desk role.
• Strong working knowledge of common operating systems (Windows, macOS, Linux).
• In-depth understanding of networking principles and troubleshooting.
• Excellent problem-solving and analytical abilities.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Customer service-oriented attitude.
• Strong attention to detail and time management skills.

Education BS/MS, IT Background

Shift Night

Benefits

• Foodpanda
• Pick & drop
• Medical
• Leaves
• Provident fund

Location Karachi, DHA 6 (onsite)

Job Type: Full-time

Pay: Rs45,000.00 - Rs50,000.00 per month

Application Question(s):

• Available for night shift with pick & drop? (Mandatory)

Experience:

• IT Support: 1 year (Required)

Location:

• Karachi Defence Housing Society (75500) (Preferred)

Work Location: In person