IT Support Engineer (Arabic Speaker)

Experience: 5–7 years

Language Requirement: Must be Arabic Speaker

Key Responsibilities

• Provide Level 1 & 2 technical support for hardware, software, and network issues.

• Troubleshoot and resolve incidents related to desktops, laptops, printers, VoIP, and mobile devices.

• Manage and monitor Active Directory, email accounts, and user access controls.

• Support Windows OS, MS Office Suite, and enterprise applications.

• Escalate complex issues to higher-level support or vendors when required.

• Document incidents, resolutions, and maintain ticketing system records (ServiceNow, JIRA, or equivalent).

• Install, configure, and maintain PCs, peripherals, and system updates.

• Assist in network troubleshooting (LAN/WAN, switches, routers, firewalls).

• Provide remote support to users across different locations.

• Ensure compliance with IT security policies and assist in implementing security measures.

Job Types: Full-time, Permanent

Experience:

• Banking domain: 4 years (Required)
• Settlement: 4 years (Required)